Check Availability:
Dailers
Increase Productivity & Efficiency
As every call center has it own unique application and needs, so are the variations of the phone systems available. Below is a list of the dialer’s available to help with your specific telephony needs.
Predictive Dialer
This is the newest generation of high-speed telephone dialing systems.
In addition to dialing calls, the predictive dialer will also monitor
the length of each call and develop an average call length. Once the
system knows the average call length, the predictive dialer has the
capability to make the next call and "hand it off" to the
agent as soon as the first call has ended. This system maximizes the
on-phone time of each agent, and the overall result is that more potential
customers are contacted in a shorter period of time. Predictive Dialing
is an automated dialing feature in which the system predicts from pre-set
algorithms when an agent/operator will become free and makes the call
in advance. Auto-Dialer
An auto-dialer is an electronic device that can automatically dial telephone
numbers to communicate between any two points in the telephone, mobile
phone and pager networks. Once, through the telephone exchange, the
call has been established the auto-dialer will announce verbal messages
or transmit digital data (SMS messages) to the called party. Interactive Voice Response (IVR)
Interactive Voice Response is a system that automatically manages incoming
calls. An IVR can link phone callers (voice and/or touchtone) with a
computer database. It can also accept a question, access the company's
database and provide a caller with the information they are seeking.
It can also take information from the caller, convert it to data and
input that data into the companies database. Automatic Call Distribution (ACD)
The Automatic Call Distribution device that handles heavy incoming call
volume. It sends a call to the first available answering position or,
if all positions are busy, plays a recorded message and puts calls in
a queue until an answering position becomes available. It is used to
reduce call waiting time for callers and to help route the call to the
right person. This system is mostly used in call centers. Private Branch Exchange (PBX)
PBX or Private Branch Exchange is a private voice-communications-capable
switching facility located in an end-user organization's premises. It
provides an on-premises connection between terminals connected to it,
including dialing services, and may provide connections in-between those
terminals and other communications networks.
